Returns & Repairs
A. Titan will happily accept returns, repair, and warranty items upon request. To start a return or a repair, contact customer service at orders@atitan.com or 716-667-9211, or download and complete the appropriate form below.
Forms
Returns
Returns for unwanted products that have not been sterilized and/or used, and shipped from our warehouse, may undergo an evaluation and receive a refund if the product falls within a 30 day window of when it was received. After 30 days a house credit will be issued onto the account.
Should a distribution partner want to return items, please contact us directly, as we honor returns up to 6 months at a 15% restocking fee.
Repairs
Instruments sent in for repair can usually be restored to a serviceable condition. This service is provided for all A. Titan products, whenever possible. Repairs require a $30 processing fee that covers both inbound and return shipping costs associated with each repair.
- 6–8 week turnaround
- Customer incurs shipping cost
- RADs: there will be a cost to have these repaired
- Scalers & curettes: these have a retipping and resharpening fee
Maintenance service pricing:
- Scissor sharpening: $42
- Scaler sharpening: $5.25 per end
- Re-tipping of scalers, curettes, probes, and explorers: $10.50 per end
Please call customer service for pricing: 1-877-ATITAN1. Customer service support is available Mon–Fri, 8:30am–5pm EST.
Please note: A. Titan services, sharpens and re-tips A. Titan instruments only. Modifying or re-tipping an instrument, or failure to follow proper cleaning, care and maintenance procedures, may void warranty.
Send repairs to:
A. Titan Instruments
Attn: Repair Dept.
10 Centre Drive
Orchard Park, NY 14127
Cancellation policy
Orders for items that are eligible for return may be canceled.
Orders that will be shipped to the customer may be canceled up to 24 hours after the order is placed, because within 24 hours of placing your order the shipping process will begin. Once the shipping process has started orders can no longer be canceled. Customers may return eligible items once they have been received. To cancel an order that will be shipped, please contact 716-667-9211.
Please note: in-stock items will be shipped within 24 hours of an order being placed.
Items that are still in production may be canceled up until the shipping process has begun. Product shipping times may vary. Please contact an A. Titan Instruments representative by email or phone — orders@atitan.com or 716-667-9211 — with any questions or concerns.
Warranty
All A. Titan products are warranted to be free from defects in materials and workmanship. Any product found to be defective will be repaired or replaced, at the discretion of A. Titan, at no charge.
This warranty does not cover normal wear and tear, misuse, or use of instruments beyond their intended purpose or design limitations. Any modification or alteration to an instrument — whether performed by A. Titan at the request of the customer or by any third party — will void this warranty.
Tungsten-carbide instruments (needle holders) are guaranteed for the first three years of normal use.
All warranty claims must be submitted directly to A. Titan. Shipping and handling charges are not covered under warranty, and all shipping costs are the responsibility of the customer. Shipping and handling for all warranty repairs and replacements must be prepaid; no items will be returned without prepayment.
Limited lifetime warranty. Instruments showing wear from normal use are not considered defective and are not covered under this warranty. Routine maintenance services, including sharpening and minor tip repair, are excluded from warranty coverage.
Above policies subject to change without notice.
Cleaning and care
Following the correct cleaning and sterilization procedure protects both your instruments and your warranty: